Choosing the right care means helping you to get the right treatment at the right time.
Working with the neighbouring ICSs, NWL ICS has launched the ‘Not Always A&E‘ campaign to encourage residents to use their NHS wisely.
The campaign reminds North West London residents that there is a wide range of healthcare services available to them, and they can get better quickly if they choose the right care for their need.
For more information, please see here.
NHS 111
www.111.nhs.uk allows patients to get urgent healthcare online.
It offers an online assessment and live chat service, helping to manage their own health and care.
It also helps to manage increasing demand on 111 telephone services.
Find out more about NHS 111 online
If you are not feeling well and cannot wait until the surgery opens, please:
- Call NHS 111 by dialing 111
- or use www.111.nhs.uk
The NHS 111 service is staffed by fully trained advisors, supported by experienced practitioners.
They are able to organise an emergency appointment or ambulance for you if this is appropriate.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
If, for any reason, you are unable to access the NHS 111 service by dialing 111, instead please call 020 3402 1111. Calls to this number are charged at your networks standard rates.
NHS 111 Mental Health Support Service
People of all ages, including children, who are in crisis or concerned family and loved ones can now call 111 or use NHS 111 online, select the mental health option and speak to a trained mental health professional 24/7.
Other ways to contact NHS 111
- Text relay
Call 18001 111 using text relay, 24 hours a day. - British sign language (BSL)
Use https://signvideo.co.uk/nhs111/
- Help in other languages
Call 111 and ask for an interpreter. - If you need help in an emergency
Text relay users can call 18000 to get through to 999.
When To Use It
You should use the NHS 111 service if you require urgent medical help but it is not a life threatening situation.
Call 111 if:
- You require swift medical assistance but it is not a 999 emergency.
- You think you may need to visit A&E or require another NHS urgent care service.
- You are not able to call a GP and/or do not know who to contact.
- You require health information or reassurance about the next step.
GP Access Centres
Alexandra Avenue and Pinn Medical Centre no longer operate as walk-in centres. Appointments are either booked by the GP practice or NHS111.
Alexandra Avenue Health & Social Care Centre Primary Care Hub
275 Alexandra Ave
Harrow
HA2 9DX
Phone: 020 8966 6300
Not a walk-in service. Appointments are either booked by the GP practice or NHS111.
The Pinn Medical Centre
37 Love Lane
Pinner
HA5 3EE
Phone: 020 8866 5766
Not a walk-in service. Appointments are either booked by the GP practice or NHS111.
Urgent Care Centre and A&E
Mount Vernon Urgent Care Nurse Practitioner Service
Mount Vernon Hospital
Rickmansworth Road
Northwood
HA6 2RN
Appointments can be made for a telephone consultation from 8am to 7pm, and until 8pm for face-to-face appointments.
Mount Vernon Hospital now has an Urgent Care Nurse Practitioner Service for the care of patients with minor injuries.
Minor injuries might include cuts, grazes and bruising, minor burns, animal bites and simple broken bones. This service is not a ‘walk-in’ clinic. You can book an appointment by telephoning the unit directly on 01923 844263, lines are open 8am-7pm, seven days a week or by call NHS 111
Edgware Walk-In Centre
Edgware Community Hospital
Burnt Oak Broadway
Edgware
HA8 0AD
Seven days a week, from 08:00 to 18:00
Bookable appointments available by call NHS 111 or Walk-in serivce available. However they will need to prioritise booked appointments and urgent cases, so there may be delays. We strongly advise that you telephone 111 in the first instance before visiting the service.
Ealing Hospital Urgent Care Centre
Uxbridge Road
Southall
UB1 3HW
Telephone: 020 8967 5000
Opening times: 24 hours a day, seven days a week
Hillingdon Hospital Urgent Care Centre
Pield Heath Road
Uxbridge
UB8 3NN
Telephone: 01895 238282
Opening times: 24 hours a day, seven days a week
Northwick Park Hospital Urgent Care Centre
Watford Road
Harrow
HA1 3UJ
Opening times: 24 hours a day, seven days a week
Telephone: 020 8864 3232
Ophthalmology (Eye) A&E
Western Eye Hospital emergency department
Western Eye Hospital
153-173 Marylebone Rd
London
NW1 5QH
08.00am and 08:30pm seven days a week.
Please be aware that due to patient capacity limit, the door to the Western Eye Hospital building might be closed earlier than 20.30
Telephone: 020 3312 32457
Prince Charles Eye Unit
St Leonards Rorad
Windsor
SL4 3DP
Eye casualty
Mon-Fri 8:30am – 5:00pm
Saturday 8:30am – 12:30pm
Closed Sundays
Telephone: 0175 386 0441
Out of Hours Dental Services
Access to Out of Hours Dental Services are through NHS 111.
A Dental Nurse Triage Service is in operation Mon to Fri 6pm – 8am and Weekends & Bank Holidays 24 hours (via NHS 111) and you will be are redirected for treatment or advice accordingly.