Out of hours

Choosing the right care means helping you to get the right treatment at the right time.

Working with the neighbouring ICSs, NWL ICS has launched the ‘Not Always A&E‘ campaign to encourage residents to use their NHS wisely.

The campaign reminds North West London residents that there is a wide range of healthcare services available to them, and they can get better quickly if they choose the right care for their need. 

For more information, please see here.

NHS 111

www.111.nhs.uk allows patients to get urgent healthcare online. 
It offers an online assessment and live chat service, helping to manage their own health and care.
It also helps to manage increasing demand on 111 telephone services.
Find out more about NHS 111 online

If you are not feeling well and cannot wait until the surgery opens, please:

The NHS 111 service is staffed by fully trained advisors, supported by experienced practitioners.

They are able to organise an emergency appointment or ambulance for you if this is appropriate.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

If, for any reason, you are unable to access the NHS 111 service by dialing 111, instead please call 020 3402 1111. Calls to this number are charged at your networks standard rates. 

Other ways to contact NHS 111

  • Help in other languages
    Call 111 and ask for an interpreter.
  • If you need help in an emergency
    Text relay users can call 18000 to get through to 999.

When To Use It

You should use the NHS 111 service if you require urgent medical help but it is not a life threatening situation. 

Call 111 if:

  • You require swift medical assistance but it is not a 999 emergency.
  • You think you may need to visit A&E or require another NHS urgent care service.
  • You are not able to call a GP and/or do not know who to contact.
  • You require health information or reassurance about the next step.

GP Access Centres

Alexandra Avenue and Pinn Medical Centre no longer operate as walk-in centres. Appointments are either booked by the GP practice or NHS111.

Alexandra Avenue Health & Social Care Centre Primary Care Hub

275 Alexandra Ave
Phone: 020 8966 6300

Not a walk-in service. Appointments are either booked by the GP practice or NHS111.

The Pinn Medical Centre

37 Love Lane
Phone: 020 8866 5766

Not a walk-in service. Appointments are either booked by the GP practice or NHS111.

Urgent Care Centre and A&E

Mount Vernon Urgent Care Nurse Practitioner Service

Mount Vernon Hospital
Rickmansworth Road

Appointments can be made for a telephone consultation from 8am to 7pm, and until 8pm for face-to-face appointments.

Mount Vernon Hospital now has an Urgent Care Nurse Practitioner Service for the care of patients with minor injuries.

Minor injuries might include cuts, grazes and bruising, minor burns, animal bites and simple broken bones. This service is not a ‘walk-in’ clinic. You can book an appointment by telephoning the unit directly on 01923 844263, lines are open 8am-7pm, seven days a week or by call NHS 111

Edgware Walk-In Centre

Edgware Community Hospital
Burnt Oak Broadway
Seven days a week, from 08:00 to 18:00

Bookable appointments available by call NHS 111 or Walk-in serivce available. However they will need to prioritise booked appointments and urgent cases, so there may be delays. We strongly advise that you telephone 111 in the first instance before visiting the service.

Ealing Hospital Urgent Care Centre

Uxbridge Road
Telephone: 020 8967 5000
Opening times: 24 hours a day, seven days a week

Hillingdon Hospital Urgent Care Centre

Pield Heath Road
Telephone: 01895 238282
Opening times: 24 hours a day, seven days a week

Northwick Park Hospital Urgent Care Centre

Watford Road
Opening times: 24 hours a day, seven days a week 
Telephone: 020 8864 3232

Ophthalmology (Eye) A&E

Western Eye Hospital emergency department

Western Eye Hospital
153-173 Marylebone Rd
08.00am and 08:30pm seven days a week.
Please be aware that due to patient capacity limit, the door to the Western Eye Hospital building might be closed earlier than 20.30
Telephone: 020 3312 32457

Prince Charles Eye Unit

St Leonards Rorad
Eye casualty 8:30am – 5:00pm
Telephone: 0175 386 0441

Out of Hours Dental Services

Access to Out of Hours Dental Services are through NHS 111.

A Dental Nurse Triage Service is in operation Mon to Fri 6pm – 8am and Weekends & Bank Holidays 24 hours (via NHS 111) and you will be are redirected for treatment or advice accordingly.