Do I have to call on the day to be seen?
Our appointment system has a mixture of appointments which are available to book up to four weeks in advance and appointments which are released on the day or a few days in advance to allow for booking at short notice. If you would like to see or speak to a specific doctor(s) it is recommended you book this in advance however if you need to be seen at shorter notice you may need to see any of our clinicians.
All the doctors’ regular sessions are available to book up to four weeks in advance while same day and urgent problems are available to book on the day or within a few days if you wish.
If you are booked in for an emergency appointment it should be for an urgent problem only. You are therefore requested to book another appointment to deal with any other routine issues which may concern you.
How can I book a doctor’s appointment or blood test?
NHS England have issued guidance to GP practices about the use of online appointments in relation to the current coronavirus outbreak. They have advised GP practices to remove the ability to make online bookings for face to face appointments with GPs and to restrict appointments available with GPs online to telephone appointments. This is to ensure that patients can have their issues safely discussed on the phone before deciding whether they need to come in and only when it is safe to do so. We have also temporarily restricted the use of our automated telephone appointment booking service for the same reasons.
You can book, cancel or change a doctor’s appointment or blood test in any of the following four ways:
- Automated Telephone booking system – you can call our main Surgery number on 020 8515 9300 and press option 1 almost 24 hours a day seven days a week (except for a short time when the system carries out a back up). This option allows you to bypass the inevitable morning rush by simply calling anytime after 5am for appointments on the day
- Use your Patient Access account to manage your appointments online, you can request an account at reception (we will need to see proof of photo ID in the form of a passport or driving licence).
- Call the Surgery and speak to one of our helpful and friendly receptionists, between 8am and 6.30pm Monday to Friday
- Come to any of our two sites when they are open and our receptionists will be able to help
How do I cancel my appointment?
You can cancel your appointment by calling the Surgery and speaking to a receptionist, using the automated appointment management system by calling the main number and pressing option 1, using Patient Access to do this online or by leaving a message on the cancellation line which is 020 8515 9328.
How can I book an appointment with a Nurse?
Our nurses undertake different roles within the Practice so it is important our receptionists know what the reason for the appointment is before booking you an appointment, for example some nurses undertake diabetes management while others don’t so we need to know what the reason for the appointment is so we can book you in with the right person. You can do this by calling or visiting us at one of our sites and speaking to a receptionist.