1. To be honest in all your dealings with our staff, clinical and non-clinical. 2. All staff and fellow service users must always be treated with courtesy and respect. We adopt a zero tolerance policy concerning abuse against our staff. 3. To use local community pharmacies and other self-care treatment options for minor ailments in […]
Policies
What happens when you see a Consultant privately? We understand that some patients will opt to have some or all of their treatment privately, and support your right to do so. However, to prevent any misunderstanding we would like to take this opportunity to explain how the NHS and General Practice works alongside Private providers […]
This protocol sets out the procedure to follow where a patient: General Policy Patients have a duty to attend for pre-booked appointments promptly, those attending a nursing appointment are asked to arrive 10minutes prior to their booked appointment time, this is to allow sufficient time to prepare themselves or their children. Patients are asked to […]
The Practice takes it very seriously if a member of staff is treated in an abusive or violent way. The Practice supports the government’s ‘Zero Tolerance‘ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused and to work […]
This privacy notice explains why the GP Practice collects information about you, and how that information may be used
We aim to deliver the highest level of care and service to our patients at all times. However, if you have any feedback, we welcome your suggestions and complaints. You can: We follow the NHS England guidance on complaint handling and therefore endeavour to acknowledge your complaint as quickly as possible and we will investigate […]