Complaints

We aim to deliver the highest level of care and service to our patients at all times. However, if you have any feedback, we welcome your suggestions and complaints.

You can:

  • Put a note in the suggestion box available at our reception desks (or hand in your complaint to the receptionist for the attention of the practice manager)
  • Speak to our practice manager or their deputy
  • Write to us with your complaint, which can either be emailed to gpdirect@nhs.net, submitted via our online form or sent by letter addressed to the ‘Practice Manager, GP Direct, 3-7 Welbeck Road, Harrow, HA2 0RQ.’ 

We follow the NHS England guidance on complaint handling and therefore endeavour to acknowledge your complaint as quickly as possible and we will investigate your concerns before responding.

If you are not satisfied with our response following a complaint, please contact the surgery or you have the right to take your complaint to the NHS Ombudsman.