Missing COVID Vaccine Record

The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England or abroad, who have a current NHS number and are registered with a GP practice in England.

The VDRS can be contacted by calling 119, selecting option 1 (‘England’) and then option 4 (‘To report an issue with your vaccination record’). The call agents will take some details from you and make an electronic referral into the VDRS service.

The VDRS team will aim to contact you within 21 days. The number they will call you from is 01869 817119. They will make three attempts to contact you (this is not a number you can call into).

If they are unsuccessful in contacting you, you will need to call 119 and make a new referral. Your previous call will be closed after the three attempts to contact you.

If your vaccination record is correct but you still cannot access your NHS COVID Pass, please call 119 and choose the NHS COVID Pass option to access support.