Choosing the right care means helping you to get the right treatment at the right time.
If you are unsure on the right service to use or just want advice, call NHS 111 or use NHS 111 Online.
Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest
- cough or cold
- upset stomach
- pain or headache
- cuts and grazes
- sore throat (but if for two weeks or more contact your GP)
For health advice:
Call when situation is not life-threatening
- If you think you need to go to hospital
- If you don’t know the most suitable place to go or call
- If you don’t have a GP to call or if your GP practice is closed
- If you need advice or reassurance about what to do
Available 24 hours a day, every day
Other ways to contact NHS 111
- Text relay
Call 18001 111 using text relay, 24 hours a day. - British sign language (BSL)
Use https://signvideo.co.uk/nhs111/
- Help in other languages
Call 111 and ask for an interpreter. - If you need help in an emergency
Text relay users can call 18000 to get through to 999.
Ask for advice on ailments, medicines and healthier living
- queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
- sore eyes (but if persists go to optician)
- runny nose
- diarrhoea
- bite or sting
NHS 111 Mental Health Support Service
People of all ages, including children, who are in crisis or concerned family and loved ones can now call 111 or use NHS 111 online, select the mental health option and speak to a trained mental health professional 24/7.
If it’s an emergency or you need urgent help
Call 999 or visit your local A&E
Your mental health is as important as your physical health. You will not be wasting anyone’s time.
Single Point of Access
The Single Point of Access provides one number and one email address for referrals to secondary mental health services and support in a mental health crisis in the Boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster.
0800 0234 650
cnw-tr.spa@nhs.net
Website
Hestia’s Harrow Cove
Harrow Cove is a service where individuals can go if they are experiencing a mental health crisis. You can simply turn up, no appointment necessary.
2-10pm 365 days a year
Carramea Centre, HA2 0LH
07407305206
www.hestia.org/harrow-cove
Mount Vernon Urgent Care Nurse Practitioner Service
Mount Vernon Hospital
Rickmansworth Road
Northwood
HA6 2RN
8am-7pm, seven days a week
This service is not a ‘walk-in’ clinic. You can book an appointment by telephoning the unit directly on 01923 844263, lines are open 8am-7pm, seven days a week or by call NHS 111
Appointments can be made for a telephone consultation from 8am to 7pm, and until 8pm for face-to-face appointments.
Mount Vernon Hospital now has an Urgent Care Nurse Practitioner Service for the care of patients with minor injuries.
Minor injuries might include cuts, grazes and bruising, minor burns, animal bites and simple broken bones.
Edgware Walk-In Centre
Edgware Community Hospital
Burnt Oak Broadway
Edgware
HA8 0AD
Seven days a week, from 08:00 to 18:00
Bookable appointments available by call NHS 111 or Walk-in serivce available.
However they will need to prioritise booked appointments and urgent cases, so there may be delays.
We strongly advise that you telephone 111 in the first instance before visiting the service.
Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable
- such as sprains and suspected broken bones
Ealing Hospital Urgent Care Centre
Uxbridge Road
Southall
UB1 3HW
Telephone: 020 8967 5000
24 hours a day, seven days a week
Northwick Park Hospital Urgent Care Centre
Watford Road
Harrow
HA1 3UJ
24 hours a day, seven days a week
Telephone: 020 8864 3232
Hillingdon Hospital Urgent Care Centre
Pield Heath Road
Uxbridge
UB8 3NN
Telephone: 01895 238282
24 hours a day, seven days a week
Emergency department or call 999
Only for very serious or life-threatening situations.
If you are unsure, call NHS 111
Ealing Hospital A&E
Uxbridge Road
Southall
UB1 3HW
Telephone: 020 8967 5613
24 hours a day, seven days a week
Northwick Park Hospital A&E
Watford Road
Harrow
HA1 3UJ
24 hours a day, seven days a week
Telephone: 020 8864 3232
Hillingdon Hospital A&E
Pield Heath Road
Uxbridge
UB8 3NN
Telephone: 01895 279314
24 hours a day, seven days a week
Access to Out of Hours Dental Services are through NHS 111.
A Dental Nurse Triage Service is in operation Mon to Fri 6pm – 8am and Weekends & Bank Holidays 24 hours (via NHS 111) and you will be are redirected for treatment or advice accordingly.
Western Eye Hospital emergency department
Western Eye Hospital
153-173 Marylebone Rd
London
NW1 5QH
08.00am and 08:30pm seven days a week.
Telephone: 020 3312 32457
Please be aware that due to patient capacity limit, the door to the Western Eye Hospital building might be closed earlier than 20.30
Moorfields A&E
Moorfields Eye Hospital
162 City Road
London
EC1V 2PD
24 hours a day, seven days a week
To speak with an experienced ophthalmic nurse please contact Moorfields Direct on 0207 566 2345
9am to 9pm, Monday to Friday.
9am to 5pm on Saturdays.
Moorfields Virtual A&E Consultation
Moorfields A&E runs a video consultation service, which can be accessed at any time without an appointment, by accessing City Road – A&E Virtual Registration online.