Request an appointment via Patchs

How to access your GP practice

The way you access your GP surgery is changing to ensure you get the best possible care safely and quickly. We only want people to attend the practice when they need to, in order to keep you and our staff safe from Coronavirus.

This video explains how you can contact your GP practice and the different ways care will be delivered to keep you safe. Your general practice is here for you. Help us help you.

For more information visit: https://www.nhs.uk/health-at-home/

How do I book an appointment at GP Direct?

In order to book you in with the most appropriate clinician at GP Direct we ask that you submit your appointment request to the practice either online or via the reception team on the phone.

The practices utilises an NHS approved software solution called Patchs. You can submit an online request here, this is accessible from our home page.

Alternatively, you can call the practice on 020 8515 9300 and press option 2, during our normal opening hours, in order to speak to a receptionist, who will take your request over the phone and direct it to the most appropriate person or team at the practice.

The practice will then organise for someone to get in touch with you about the best way to attend to your problem, be that a telephone/video consultation, face to face appointment or redirecting you to another service, such as a specialist hospital service.

The practice is fortunate to have a large team of healthcare professionals beyond GPs and nurses, which include prescribing pharmacists and nurse practitioners.

Nurse appointments can be booked by the reception team for procedures such as childhood immunisations, dressings, cervical screening (smears) and certain injections amongst other things. Please call the practice to speak to a receptionist who will be able to guide you through this process.

How can I book a blood test?

Due to the Covid-19 pandemic, please call the surgery or send a request via Patchs if you believe you require a blood test. A clinician will assess this request and inform you of the next steps.

How do I cancel my appointment?

You can cancel your appointment by calling the surgery and speaking to a receptionist, using GP online services (more information can be found here) or by leaving a message on the cancellation line 0208 515 9328.

Telephone Consultation

If you are booked for a telephone call the clinician will attempt to call at least twice. If unanswered, the phone is engaged or goes straight to voicemail, the clinician will try one more time, if there is no answer they will document this in the records and ask the patient to re-book the telephone consultation.